A Facebook community can be a powerful tool for a business to use. It is an inexpensive, easy and effective way to reach out to customers and potential customers. When used properly, a Facebook community grows over time and builds a sense of connectivity between a business and its customers. However, there are some basic Facebook community management tips that businesses should follow in order to get the most out of their online communities.
Meaningful content is important if you want customers to continue to be engaged. Keep in mind that not every person is interested in the same things. Keep things varied so that there is something for everyone. However, you should try to stay on topic, and avoid controversial topics that do not have anything to do with your business interests. Try to include some posts and memes that are easily sharable, and which would make others interested in visiting your page. The usage of compelling and interesting images on your page can also help to engage your visitors and keep them coming back.
Proper timing of posts is another Facebook community management tip that many people overlook. When a person signs onto Facebook, they are typically immersed in a large number of posts originating from a large number of pages. There are peak posting time periods, when large numbers of pages are posting updates. This often equates to people missing your content, because they get lost in the large number of new posts. It can be helpful to post outside of these peak hours, like at the end of a business day or at night, so that your post has less competition on people's pages. Of course, you should continually test your engagement levels, in order to find the perfect posting time for your audience.
Responsiveness to your community's visitors is perhaps one of the most important Facebook community management tips of all. Your visitors need to know that there is a human behind the page. Responding to comments, concerns and questions posted on your community shows that you are engaged and that you care not only about your Facebook community, but also about the people who visit it.
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